FOR DIGITAL PRODUCTS WITH INSTALLATION AND CODING
Our customers buy the wordpress, opencart, html, photoshop etc. Themes may not return the digital products that are accessible to the source code and which are licensed to him after the purchase, sites and products specially designed and coded for the company or the individual. If there is a problem with the product, it can ask for support on this product, asking for the error to be corrected or to update or renew. However, these updates and renewals may incur an extra fee if they are outside the specifications specified in the product details.
FOR CARRYED PRODUCTS
Our customers can return the product they have purchased in their original packaging, in their original package, in their unpacked, undamaged, intact and unused condition, within 14 days from the delivery date, within the legal period. Returned products must be shipped with the original box or packaging. If the individual bill was interrupted, the customer must be sent along with the invoice with the return invoice, if the enterprise bill was interrupted, along with the invoice sent to it. No refunds are accepted and no refunds or product changes are made.
Our customers should send an e-mail to the e-mail address on our contact page. After this notification, the product should be sent to us by cargo as stated above. Shipping fee belongs to the customer.
After the arrival of the package to our company, our customers are informed about the return process and the product by examining the product. In case the return transaction is approved, the refund amount will be sent to the card or bank account to be specified by the customer. If the return process is not accepted, the product will be sent back to the customer.
If the product is faulty or defective or if the package is damaged during the transportation of the order related to the cargo company and as a result of this damage is determined and the product is not received by the buyer, the shipping fee will be covered by our company. In such a case, the cargo detection report should be forwarded to our company. The customer may also request replacement of the product if the product is defective or defective. In this case, contact our customer service.
The return of products that have been produced or printed individually is not accepted as it is not possible to use these products again. In case of defective or incorrect printing of the product which is produced or printed individually, the product is replaced with the same product. In case of faulty or incorrect printing, contact Customer Service.